Terms and Conditions

Welcome to New Well. By accessing our website, creating an account, or placing an order, you agree to comply with the following Terms & Conditions. Please read them carefully before using the site.

Definitions

Store: New Well online store.

Customer: Any user who accesses the website or places an order.

Products: All makeup and skincare products available on the store.

Use of the Website

Users must be 18 years or older, or use the site under parental supervision.

Customers are responsible for providing accurate and up-to-date information.

The website may not be used for any unlawful purposes.

Products & Pricing

All prices are listed in the local currency and include VAT where applicable.

New Well reserves the right to modify prices or promotions at any time without prior notice.

Product images are for illustration purposes only; actual products may slightly differ.

Orders & Payments

Orders are confirmed once payment is successfully completed.

New Well reserves the right to cancel any order due to pricing errors or stock unavailability, with a full refund issued to the customer.

Shipping & Delivery

Orders are shipped within the timeframe specified on the Shipping & Delivery page.

New Well is not responsible for delays caused by third-party shipping providers.

Returns & Exchanges

Returns and exchanges are subject to our Return & Exchange Policy, which forms an integral part of these Terms & Conditions.

Intellectual Property

All website content (texts, images, logos, designs) is the property of New Well and may not be used or reproduced without prior written permission.

Limitation of Liability

New Well is not liable for any indirect damages or misuse of products.

Product information is provided for general guidance only and does not replace professional consultation.

Amendments

New Well reserves the right to amend these Terms & Conditions at any time. Changes will be effective immediately upon publication on the website.

Governing Law

These Terms & Conditions are governed and interpreted in accordance with the laws of the Kingdom of Saudi Arabia.